Returns & Refunds Policy
At OuMuaMua, we want you to love every piece you choose for your home, which is why we offer a 30-day return window for items in their original packaging and condition. If your new home decor doesn't quite fit your space, we are committed to making the return process as seamless as possible.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.
Pack with Care
Securely place the items in their original packaging, ensuring all home accessories are well-protected to prevent damage during transit.
Ship Your Package
Affix the provided shipping label to your parcel and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing